Connect Online Portal
The Connect online portal and forms may be unavailable for council tax, benefits, landlord and school admin customers on Wednesday 15 May 2024 from 7am to 2pm.
We apologise for any inconvenience this may cause.
Last updated: 2 November 2023
Next review: 2 November 2024
Please go to our Housing Benefit page and click on ‘How we pay your housing benefit’ for a full explanation of this.
If we are paying Housing Benefit to a landlord and there is a shortfall between the amount of rent due and the Housing Benefit, this is the responsibility of the tenant and up to the landlord to collect.
If your tenant is finding it difficult to pay their rent they may be able to apply for extra help in the way of a Discretionary Housing Payment.