Contact us about Council Tax

Please select and complete one of these online forms.

Please note, you may be required to set up on online My Account first. If you already have a My Account, you may be required to log in first.

Top tasks:

To apply for a Council Tax discount or exemption, see the section below.

Other enquiries or changes

Please use our Council Tax enquiry form to contact us. You can:

tell us your bill is wrong
ask for a refund
ask us to correct wrong information on your bill
tell us about a payment that hasn't appeared on your bill
make an appeal against your liability or a refused discount
plus much more...

You can also use the form to find out information such as what to do if:

you've received a summons
you've received a bailiff's letter
plus much more...

If your enquiry isn't covered by one of the forms on this page, you can email Revenue.services@walthamforest.gov.uk Please be aware, if your enquiry is covered by one of the forms, you may not get a reply.

Apply for a Council Tax discount or exemption Click to get info

To apply for an exemption from Council Tax you’ll first need to log in, or sign up, to My Account. Then you need to link your Council Tax account (first time only). Find out how .

Once you’re logged in, click on your account and select ‘Apply for Council Tax discount or exemption’.

Apply for Council Tax discount or exemption

I am applying for a person who:

is single
is a student for at least one year
has a severe mental impairment
is in prison or detention by order of a court, or a person detained under the Mental Health Act 1983
is aged 18-20 and receiving Child Benefit
is under 20 years and will leave school or college between 1 May and 31 October in any year – the disregard will last until 1 November)
has left a property to live in a care home or hospital
has had a long stay in hospital
provides care and support to another person for the council, charity or someone on certain benefits

I am applying for a qualifying unoccupied property which is:

owned by a charity
previously occupied by someone who has gone into prison or in detention
previously occupied by someone who has left a property to live in a care home or hospital
empty because someone has died
illegal to live in
waiting for a minister of religion to move in
empty because someone has moved to receive personal care elsewhere
empty because someone has moved to give personal care elsewhere
previously occupied by a student or someone who became a student within six weeks of leaving the property
has been repossessed by a mortgage lender
where the person responsible for paying the Council Tax is a trustee in bankruptcy
an unoccupied annex which is a separate part of a home that is being lived in

I am applying for a qualifying occupied property which is:

student halls of residence
where everyone is a full-time student (and their spouses or dependants are not EU Citizens)
armed forces accommodation for non-visiting forces
armed forces accommodation for visiting forces
a pitch or a mooring not occupied by a caravan or a boat
where everyone is under 18 years old
where everyone has a severe mental impairment
lived in by a diplomat
annexed to a family home where a dependent relative lives

Use the 'Apply for Council Tax discount or exemption on behalf of someone else form if:

detained or In Prison
in a Care Home or Hospital
is disabled
passed away
severe mental impairment

Apply for Council Tax discount or exemption on behalf of someone else