Data protection: Protecting your personal details


How we use your information

We can collect and use personal data to provide services to residents.  We are committed to making sure that we protect the personal and confidential information we hold. We will ensure that the personal data we collect is dealt with legally, securely, efficiently and effectively, so we can provide the best possible services to our residents and other service users.

We need to collect and use certain types of personal data about the people we deal with so we can run our various services and achieve our priorities for the borough.    

We may collect and use personal data about:

  • residents
  • voters
  • current, past and prospective employees
  • council tenants
  • private landlords and their tenants
  • customers
  • suppliers
  • elected Councillors
  • other people that we deal with where we have a lawful need to obtain information

Personal data we receive, whether on paper,  a computer or any other media, has to meet the appropriate legal safeguards as set out in the Data Protection Act 1998. This Act requires that we put safeguards in place to ensure that personal data is dealt with lawfully, whichever way we collect, record and use it.

So we can meet the requirements of both the Data Protection Act and any other legal conditions about how we perform our official functions, we will:

  • observe the need to act fairly when we collect personal data by saying why and how we will use it when we  collect it
  • meet the obligation to say what purpose the personal data is used for
  • take steps to make sure we keep  personal data accurately
  • apply appropriate checks to work out how long we can hold personal data and to dispose of it securely afterwards
  • take appropriate technical and organisational security measures to protect personal data
  • only collect and process what personal data we need
  • ensure personal data is not shared with third parties or transferred abroad without proper protection

Personal information which you supply to us may be also be used:

  • for investigating and preventing fraud (See how we prevent and detect fraud)
  • for our enforcement purposes
  • for audit and debt collection
  • for statistical analysis (wherever possible we will use anonymised data)
  • for purposes where there are clear and legitimate benefits for our residents

We may also share your information with, and obtain information about you, from other fraud prevention agencies and organisations such as the police for the prevention and detection of crime purposes.

We will comply with your rights to have access to your own information as set out under the Data Protection Act.

Read the Information Commissioner’s Office guide to data protection

Ask for information we hold about you

You have a right under the Data Protection Act (DPA) to request any information the council holds about you.

This is called a subject access request (SAR).

To make a request, please complete the relevant form below:

You will need to attach a proof of your identity, such as a copy of driving licence or passport.

If you’re acting on behalf of your child or another person, please also attach proof of their identity.

Please make an online payment of £10 using the link at the top right of this page, under 'Get stuff done'.  If you are unable to make an online payment, we also accept postal orders.  These need to be made payable to London Borough of Waltham Forest.

Return the completed form, proof of identity and fee to:

Information Officer
Business Hub
Waltham Forest Town Hall
Forest Road
E17 4JA

The council has 40 calendar days to respond to you once we have received your request.

The Data Protection Act allows us to withhold your personal information from you in certain circumstances. If this is the case, we’ll tell you which exemption we are relying on and why.

Complaints about how we use personal data are dealt with under the council's corporate complaints procedure.

If we are unable to resolve your complaint to your satisfaction you can make a complaint to the Information commissioner's office (ICO).

Notification is the process by which the council informs the information commissioner of how we process the personal data we hold.

You can see the Council's notification through the Information Commissioner's public register. Enter Z7599838 into the registration number field.

You can also view notifications from councillors by entering the name of the councillor in the name field.

Privacy notices Click to get info

The council prepares and publishes specific Privacy Notices to explain in more detail how we use personal data and information in specific service areas.

Contact Click to get info

Information officer

Business Hub
Waltham Forest Town Hall
Forest Road
Walthamstow E17 4JA