Helping you use the internet

If you feel you need help to use the internet, then you’re not alone. One in nine people in the borough don’t have access to the internet, or don’t know how to use it.

We think that everybody in Waltham Forest should have access to the internet and feel confident enough to use it.

That’s why we’ve put together a range of support tools and resources to help you get online.

Helping you to access online council services

We’re currently putting a lot of our services online. That means you can apply, book, report and pay for a lot of your council services from this website.

If you set up an online My Account with us you can do things like:

  • arrange for us to remove a large piece of unwanted furniture
  • report fly-tipping
  • … and we’re soon going to add all your Council Tax services – such as making payments and checking your Council Tax band

You can register for My Account here.

Read our easy guide to registering for My Account.

If you’d like more help setting up a My Account, or using the internet in general, take a look at the sections below.

Browse Aloud: reading or translating the web page for you

Do you have trouble reading our web pages? Would you like them read aloud to you? Or translated into another language? If so, take a look at the top right corner of our web pages. The round orange and black symbol is Browse Aloud.

When you click it, a menu will open which lets you control if you want the page to be read in English or another language. It also has other tools such as screen magnifier, to make your visit to our web site a lot easier.

Web Chat: answering your questions straight away

When you see the Chat With Us box at the bottom of a web page, it means that one of our Customer Service Advisors is available to answer your questions.

All you do is click the box and type in your question, and they’ll type their reply back to you.

Chat With Us will only show when an advisor is available within office hours (Monday to Friday 9 am to 5pm).

 

No computer - no problem. All our libraries have computers with internet connection which you can use for free with your library card.

If you have your own smartphone, tablet or laptop, you can take it along to a Waltham Forest library along with your library card and use the internet connection there for free.

Find out about your nearest library

Free classes and events Click to get info

We’ve set up a calendar of free events and informal training sessions across Waltham Forest. We’ve got events for everyone – from total beginners to confident internet users who want to learn further. 

Find the training event that’s right for you

To book for one of these events contact the relevant library directly.

We have a team of volunteers across the borough who can teach you to use the internet with more confidence.

Our Digital Champions help organise free learning events in your local area such as library drop-in sessions or one-to-one coaching.

Digital Champions can help you with:

  • setting up an email account
  • making online transactions
  • setting up your digital devices - such as a phone, computer, or tablet
  • account security
  • telling you where you can access free Wi-Fi
  • …and much more

Where can I find my nearest Digital Champion?

Find out more about the library events which are run by Digital Champions in the section on this page called ‘Free classes and events’. Or you can contact your local library.

Find a local Digital Champion for one-to-one coaching, by emailing assisted.digital@walthamforest.gov.uk

 

Internet and digital skills learning

Age UK runs a computer learning centre where adults aged 50+ can learn digital skills for computers, mobiles and laptops. Their emphasis is to make learning easy and fun.

Lifestyle Management Company provides online digital skills training for people with learning differences or disabilities. Select ‘Your Lifestyle’ then ‘Home Tutoring’. 

Learn My Way offers free courses on using a computer, browsing the web, sending an email and finding work online.

AbilityNet helps people with disabilities to change their lives by using digital technology at home, at work and in education.

Staying safe online

Get Safe Online gives practical advice on how to protect yourself and your computers against fraud, identity theft and online viruses. It contains guidance on–safe online shopping, gaming and dating.

Cheap broadband deals

MoneySavingExpert.com explains what a broadband internet connection is. It also gives information and advice on what to look out for when you’re shopping for a broadband deal.

Broadband Choices compares the best broadband prices in your area. Their handy postcode comparison calculator is regulated by Ofcom – which means you can trust it will give you impartial advice.