Private rented property licensing

Housing

Every privately rented home in the Waltham Forest must apply for a private rented property licence (PRPL), unless an exemption applies.

If you’re the owner of multiple rented properties in the borough, you must complete an application for each property.

A failure to license an address is a criminal offence. We may take prosecution proceedings or impose a financial penalty of up to £30,000. On conviction, the Court may impose an unlimited fine.

Further information may be found in our Private Sector Housing Enforcement Policy.

As of 1 April 2016, the fee is £650 for a single dwelling for a licence period of up to five years.  There are certain circumstances where the landlord may be eligible for a discount. Further information may be found on Licence applications under parts 2 and  3 Housing Act 2004 September 2018  

This fee is non-refundable for submitted applications or if you sell or stop letting your property.

Are you exempt? Click to get info

There will be some circumstances where properties may be exempt from requiring a private rented property licence.

Read the list of exemptions before beginning the licence application process.

Before you apply Click to get info

Before you start your application, it's essential you read the requirements and property standards of PRPL.

Preparing your application

You'll need to prepare the information and documentation you need before you start your application. Please read the list of information and documentation required for the application.

Please be aware:

  • all required documents need to be uploaded with the application and need to be in digital form
  • you should arrange to scan your documents so that they are ready to be uploaded as attachments to your application
  • the application system will accept multiple formats including .doc, .docx, .pdf, .xls, .xlsx. Each file must not exceed 2MB
  • supporting documentation is uploaded at the end of the application form, once you have progressed through licence payment

Before you apply, please read:

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Register for a My Services account

Before applying, you need to register for a My Services account. It means you can view your submitted licences and complete saved licences.

You can register for your MyServices account online here.

If you need any advice applying, you can read guidance to registering for a My Services account.

Once you have registered for a My Services account, you'll can complete your licence application(s).

Apply for a privately rented property license

Please make sure you complete your applications correctly. Please note:

  • the application form will not work correctly in Internet Explorer 8 or below. Use Chrome, Firefox or the latest version of Internet Explorer
  • the form is not designed to be completed on your phone
  • partially completed applications which are not accessed for more than 90 days will be removed from your My Services account
  • errors cannot be amended and will be subject to the licence application fee
  • any unsaved applications will be lost

Read the step by step guidance to completing a private rented property licence.

Payment is made online with a debit or credit once we have determined your application

If you have a problem with the payment process, or you don't receive an email confirmation, please phone Customer Services between 9am and 5pm on 020 8496 3000.

Paying for your licence Click to get info

Payment is made online with a debit or credit once we have determined your application. We will write to you when payment is due.

Visit the secure payment page.

You may be eligible for a three month temporary exemption in the following circumstances:

  • the property is in the process of being sold
  • the owner has given the tenants notice and the property will be sold
  • the owner of the property is moving into the property
  • the property is in the process of being converted into a commercial premises
  • if a licence holder has died the licence is terminated and a temporary exemption notice may be issued

Landlords of properties that are subject to licensing and which have been let for an extended period since the scheme began in April 2015 will not normally be granted a temporary exemption. A recent change in circumstances to one of the criteria above does not negate the historical legal requirement to hold a property licence in Waltham Forest.

If you think that your property may fall under one of the above criteria, you can make a temporary exemption application. Please include evidence. We will review it, and we may refuse it. 

Apply for a temporary exemption here.

Read the step by step guidance to completing a temporary exemption.

If you have problems applying

If you've any problems completing your application please phone Customer Services between 9am and 5pm on 020 8496 3000.

What happens next?

Once your application has been submitted and paid for, it will be checked to verify that all information has been provided.

If any information is missing we will contact you and ask you to provide it. 

Once the application has been made in full, we will assess it. This will normally take no longer than 28 days.

All licenced properties will be subject to selection for inspection.

Find out more about audit and compliance.

Change in circumstances Click to get info

The licence holder and/or their property manager tell us within 10 working days of any changes in their circumstances.

To do this, please use the private rented property licence enquiry form.

Disagree with a decision? Click to get info

If you disagree with the decision, you're entitled to make a complaint directly to us,

Make a complaint about council services here.

You can appeal to the Residential Property Tribunal within 28 days, if you disagree with any of our decisions.

Residential Property Tribunal
10 Alfred Place
London
WC1E 7LR

Phone: 020 7446 7700
Fax: 020 7637 1250

Email rplondon@hmcts.gsi.gov.uk

By law, we must publish a register of PRPL properties.

Download the public register of licensed properties (12MB PDF).

Is the property you're in registered?

If you're a tenant, you can check if the property you're living in has been licensed by searching the register.

If you think your property isn't licensed, or that it doesn't comply with the licensing conditions, please let us know by emailing propertylicensing@walthamforest.gov.uk

Property standards Click to get info

Several of the property licence conditions require landlords to maintain privately rented homes in a reasonable state of internal and external repair.

Please read our set of standards for private rented property.

This document is intended to guide landlords about the standard of repair that we expect from privately rented accommodation. The guidance is aimed at houses and self-contained flats occupied by a single household. It covers reasonable repair and provides information regarding space standards and housing hazards. Additional requirements apply to houses in multiple occupation (HMOs) and buildings containing flats.

If you don't have access to a computer, you can visit a Library Plus branch where you can use a self-service PC to log your request/report. Staff are available to support you if you need it.​​​​​​​