Arrange a resident's large item collection or clearance

If you don’t need a bulky household item, like a sofa or a washing machine, you can either:

  • use one of our recommended services to have it collected for recycling
  • arrange for us to take it away

We also offer a complete house/garden clearance service.

Our collection service

Book online by completing a form in the Get stuff done box on this page:

  • ‘Large item’ collection is for non-electrical items
  • ‘White goods collection’ is for large electrical items

Read our full list of suitable and unsuitable items for large item collection

Look at the sections below for further details and next steps.

Our clearance service

For a house and/or garden clearance, or any other requirements that aren’t covered here, contact us for a competitive quote.

Email clearanceservices@walthamforest.gov.uk with as many details as you can about the items or rubbish you want clearing, including:

  • the address of the affected property
  • a daytime contact phone number 

We’ll get back to you within two working days – if you need a faster response just tell us in your email and we’ll do our best to help. 

After discussing your needs (we might need to visit you), we’ll email you a quote.

To find out what is legally defined as bulky waste please read the PDF guidance document.

 

Consider recycling and reuse

Our recommended recycling partner, Bright Sparks carry out large item collections for furniture that is in good condition.  

They collect every Wednesday and Saturday for residents in Waltham Forest.

Book a large item collection with Bright Sparks

For all other items or if you’d prefer to have your item collected by the council

The council’s waste collection team will collect up to five large, non-electrical household items free of charge.

Once your collection has been arranged, leave the item outside by 6am on collection day, as close as possible to the front of your property.

If you live above a shop, please only put your items outside the night before your collection.

Staff can’t enter your property.

Book online

You can arrange a collection online via our Book a large item collection form. You can also access the form under the Get stuff done box on this page.

The form will ask for some details about your item. It should take less than 5 minutes to complete.

Before you begin, you will need to;

  • have a registered online council account (if not, registration takes a couple of minutes)
  • have details prepared on the type and condition of your items
  • know when your items will be ready for collection at your property

If you need further assistance, contact us: wfdirect@walthamforest.gov.uk

Consider recycling or reuse

You can book a free collection of your electrical items with our recommended service, 123 Recycle on 0207 993 6554. 

If it is in working condition, 123 Recycle will clean and refurbish your item for reuse by someone else who needs it, free of charge. Even if your item is not in working condition, it could be recycled. 

Alternatively, large electrical items can be disposed of or recycled at one of the borough’s three waste and recycling centres.

Small electrical appliances (less than 52cm x 52cm) such as kettles, toasters or phones, can be recycled via any of the grey small electrical recycling banks located around the borough.

If you’d prefer to arrange a collection with the council

For a fee (starting from £25 per one standard size item), the council will collect up to three electrical whites goods from your home.

Large electrical items we collect

  • Air conditioners
  • Clothes dryers
  • Cookers
  • Dishwashers
  • Freezers
  • Fridges
  • Microwaves
  • Washing machines

Fees

  • £25 for one standard size item
  • £35 for two standard size items
  • £35 for one oversize item
  • £45 for three standard size items
  • £45 for one oversize and one standard item

Standard items are defined as being too large to fit easily in a car but less than a one cubic yard in volume (0.765 cubic meters).  

Items larger than this are considered oversize and count as two items in your order.

Your items must be ready for collection at 8.30am on your arranged day. If they're being collected from inside, please make sure you’re in when we arrive and that the appliance is disconnected.

Book online

You can book and pay for a white goods collection online via our White goods collection form. You can also access the form under the Get stuff done box on this page.

Before you begin, you will need to:

  • have details prepared on the type and condition of your items
  • have access to a credit or debit card to pay for this service

You'll receive immediate email confirmation of your payment.  A second email will be sent within one working day to confirm your collection date and time. 
 

If your booking was made with Waltham Forest Council, two working days’ notice is needed to cancel or change the collection.

You can change or cancel the collection of council arranged:

  • non-electrical items, by navigating to your case in your online My Account.
  • electrical items, by responding to the confirmation email you received.
     

If your item collection did not occur on the working day after your confirmed collection date, please report:

  • non-electrical items via My Account as a missed collection.  If there is a reason for the missed collection, you'll find this information in your booking.
  • electrical items, by responding to the confirmation email you received