Useful guidelines for traders Click to get info
- It is a criminal offence to restrict a consumer's statutory rights with notices such as "no-refunds"
- People injured by defective products may be able to sue you for damages
- Business names should be displayed and printed on documents such as receipts, orders and invoices
- Goods must be "as described" and not misrepresented
- Goods sold must be of a satisfactory quality and fit for the purpose they are intended unless the customer is informed prior to the sale and agrees to purchase
Trading at car boot sales Click to get info
Are you a trader?
- You sell goods you specially buy to resell
- You regularly attend a sale
- You employ others to help
- You sell similar goods at other venues (from home, markets, in the street)
Answering yes to any of the above and you may be classed as a trader and bound by consumer law.
Genuine 'non-traders' are outside the bounds of consumer law but are still required to ensure goods are accurately described or be obliged to provide a refund, replacement or reduction in price.
Good practice for private sales Click to get info
- Avoid selling electrical goods unless you are sure of it's from a reputable source
- Avoid clothing which may be inflammable (outside the flammability requirements) or pose a hazard (children's hood-cords)
- Check toys are safe to be used and remove sharp objects
- Check carefully and caution is needed when selling goods that have their own safety standards (prams/pushchairs, oil and paraffin heaters)
Help with completing online forms Click to get info
Contact Click to get info
Contact Waltham Forest Trading Standards via Citizen Advice Consumer Service on 03454 04 05 06 for civil advice and to report a problem with a trader or product.
Waltham Forest Trading Standards
1 Farnan Avenue