Waltham Forest Housing takes on new repairs contractor

1 April 2019
Waltham Forest Town Hall and the Magistrates Court

A new contractor takes over delivering housing repairs and maintenance for Waltham Forest Housing from Monday 1 April 2019.

Morgan Sindall Property Service has been appointed to provide the day-to-day repair services, planned works programme, emergency repairs, refurbishment of voids and the council’s out of hours service. The contract was approved at a meeting of Cabinet on Tuesday 26 February.

Councillor Louise Mitchell, Cabinet Member for Housing, said: “The decision to choose Morgan Sindall Property Services was taken after a comprehensive selection process, including input from residents. The final decision to award the contract was made not just on price, but also on the quality of the service and the support they will provide.”

At the same meeting Waltham Forest Housing renewed its other major contract covering mechanical and electrical work, with the Aston Group.

The renewal came after an extensive renegotiation process that identified efficiencies and improvements to the service which will mean a better service for tenants and greater value for money for the council.

Cllr Mitchell said: “Morgan Sindall and Aston Group, alongside the council, are committed to building a strong partnership to create a cohesive approach to serving our tenants and leaseholders. Ensuring all our residents have a decent roof over their heads is a top priority for the council – working with high-quality contractors such as Aston Group and Morgan Sindall helps us achieve this.”

Morgan Sindall will be responsible for special projects and planned works including kitchen and bathroom replacements, window renewals, interior decorating, and improvements to general areas on our estates. The company will supply the council with a handyperson service and online repairs reporting functionality.

A key part of the contract will be the creation of WalthamFUTURES, a social value initiative opening up training, work experience placements, pre-apprenticeships and employment opportunities for local residents of all ages and backgrounds.

The council and Morgan Sindall will also work together to investigate how they can use technology to make the offer for residents better still. For example, research will be carried into whether a smartphone app could make the process of reporting issues for repair easier and more efficient. However, these projects will not be live when the contract begins.

Alan Hayward, Morgan Sindall Property Services managing director, said: “We are thrilled to have been chosen by Waltham Forest Council and its residents to deliver the borough’s major housing repairs and maintenance programme. Our investment in state-of-the-art IT systems combined with the company’s commitment to delivering an outstanding customer experience will enable us to provide the highest levels of service.”

Morgan Sindall already undertake a number of major council maintenance contracts, including for nearby Basildon.

Residents with repair or maintenance issues can still report them in the same way, by either calling 020 8496 4197 or emailing wfdirect@walthamforest.gov.uk