Change of vehicle Click to get info
You can register a change of vehicle or report your vehicle stolen using your online account. If you don't have log in details, use the parking enquiry form to inform the Parking Control Office.
Parking permit refunds and transfers Click to get info
All permits, except visitor permits and temporary 1 month resident permits, and resident trader permits can be reimbursed on a pro-rata basis for each full month still to run on the permit subject to a £10 admin fee.
Please note that refunds are issued through the online account to the card that the payment was made with.
If you have paid by cheque, postal order or your payment card has expired, you will be given a refund by cheque. See the relevant permit page for service fee charges.
Refund applications can be made using the online account or you can apply in writing and send it to:
Waltham Forest Parking Control Office
PO Box 9319
Walthamstow
E17 7RX
Email: wfpshop@nsl.co.uk
For telephone enquiries phone 0203 092 0112 and select option 3 (Monday to Friday 9am to 5pm) Lines are closed on public holidays.
Parking motorcycles Click to get info
Motorcycles don’t pay to park in Waltham Forest Council car parks and in on-street parking bays; or display permits, vouchers or Pay and Display tickets.
However, motorcycles can’t park in bays reserved for:
- the disabled
- doctors
- taxis
- buses
- car clubs
- catering
- market traders
- loading
- and emergency service vehicles
Help with completing online forms Click to get info
If you don't have access to a computer, you can visit a Library Plus branch where you can use a self-service pc to log your request/report. Staff are available to support you if you need it.
Contact Click to get info
Waltham Forest Parking Control Office
PO Box 9319
Walthamstow
E17 7RX
Email: wfpshop@nsl.co.uk
For telephone enquiries phone: 0203 092 0112 and select option 3.
Lines are open Monday-Friday 9am-5pm (lines are closed on public holidays)