Bike Hangar Service privacy notice

The Sustainable Transport team is based within the Neighbourhoods and Environment directorate at Waltham Forest Council. They are responsible for installing and maintaining the network of over 600 Bike Hangar units. These are located on public highway land in the borough.

As well as installing and maintaining Bike Hangars, the team also manages a membership management system. This is to ensure the service is delivered to a good standard.

If you have questions regarding this service or our privacy practices, you can contact us by e-mail or in writing:

Contact us by email at bikehangars@walthamforest.gov.uk

Contact us by post:

Bike Hangar Team
Low Hall Depot
Argall Avenue
Leyton, E10 7AS

We use the information you have provided to us in relation to the below service areas:

• Bike Hangars

If you signed up for the waiting list for a Bike Hangar space, we use the information in your application to help us allocate available spaces in a fair manner. We will also use your contact details to contact you when we are able to offer you a space.

If you are a current Bike Hangar member, we use the information in your initial application to manage your membership. We also use the information to make sure that the service is provided to a good standard. We may contact you directly with information about your membership, or information relevant to your membership.

If you are a former Bike Hangar member, the information provided in your application form is held for up to two years. This is to ensure that the termination of the membership process operates smoothly.

We use the information you have provided to us in relation to the above services to:

• Deliver services and support to you
• Investigate issues you or other Bike Hangar members have told us about
• Manage the service
• Help investigate any worries or complaints you have about the service
• Check that the service provided is of a good standard
• Help with research and planning of new services
• Inform you of any changes to the service
• Inform you of key information related to the service
• Inform you about related services

The lawful basis for the processing of your data is consent.

Consent may be withdrawn at any time by email or in writing, using the contact details provided above.

The information you provide will remain confidential.

So that we can deliver an effective service, your information will be shared with other teams within the council. This includes, but is not limited to:

• Finance: This is so we can process and manage your payment and key deposits
• Digital: for support with managing membership records through our digital back office system

Information provided in your application will be held for the duration of the time you are on the waiting list. It will also be held for the duration of your Bike Hangar membership.

Following the termination of your membership, your information will be held for up to two years.

Our Data Protection Officer

Our Data Protection Officer is Mark Hynes, you contact him by email at data.protectionofficer@walthamforest.gov.uk

Protecting your information

Please see the relevant section of the Corporate Privacy Notice.

Your information choice and rights

Please see the relevant section of the Corporate Privacy Notice.

Complaints and contact details

These are included in the relevant section of the Corporate Privacy Notice.

Information Commissioner’s Office

If we’re unable to resolve your complaint to your satisfaction, you can complain to the Information Commissioner's Office (ICO)