Digital feedback tool privacy notice

We aim to deliver to most user friendly and user focused digital public website. We are committed to using your feedback to continually develop and continuously improve our digital offer. 

To do this we have installed a feedback tool to collect feedback about the site and how you use it. 

This Privacy Notice explains what personal information we collect about you, how and why we use it, who we disclose it to, and how we protect your privacy when you use the feedback tool. 

We comply with our legal obligations under the General Data Protection Regulation (GDPR) 2018 and the Data Protection Act 2018 when using your personal information.

When using the feedback form we will ask for some information to improve the functionality of our website and learn about your experience on the site. 

This information we will hold about you includes:

• The browser you are using 
• The type of device you’re accessing the site on 
• The webpage you landed on when you chose to fill out the form, or more commonly known as a URL
• We will ask you to provide feedback on your experience 

We will only ask you for your personal information should you answer yes to providing us with further feedback from February 2025. 

We will then ask you for

• Your name 
• And your email address

We collect personal data to:

Contact you only for reasons agreed to, to give feedback on services and your online experience interacting with us. 

We are processing data based on consent. You will be provided with the opportunity to consent before sharing any of your data. You are able to withdraw this consent at any point. You can withdraw your consent by contacting web.site@walthamforest.gov.uk

Your data is used by staff working in the relevant council service area, relating to your feedback and comments. 

We will not share your information with any organisation outside of the Council.

When we no longer need to keep information about you, we will review it and archive it for a maximum retention period of 3 years. 

After that period, we will dispose of it in a secure manner.

Our Data Protection Officer

Our Data Protection Officer is Mark Hynes, you contact him by email at data.protectionofficer@walthamforest.gov.uk

Protecting your information

Please see the relevant section of the Corporate Privacy Notice.

Your information choice and rights

Please see the relevant section of the Corporate Privacy Notice.

Complaints and contact details

These are included in the relevant section of the Corporate Privacy Notice.

Information Commissioner’s Office

If we’re unable to resolve your complaint to your satisfaction, you can complain to the Information Commissioner's Office (ICO)