Last updated: 19 July 2024
Next review: 19 July 2025
Who we are and what we do
The Housing Strategy team, part of the Place directorate, has a contract in place with HEET to provide support for fuel poor households in Waltham Forest.
HEET (Home Energy Efficiency Training Ltd) provides a free energy saving service to help people keep warm and reduce their energy bills.
Upon providing your consent, you are able to access these services.
If you have questions regarding this service or our privacy practices, you can contact us by e-mail or in writing at the address below:
Contact details
Address
Waltham Forest Council
Waltham Forest Town Hall
Forest Road
Walthamstow E17 4JF
Please note that face-to-face meetings are by appointment only and can be arranged with the service.
Information we hold about you
Where relevant to do so and appropriate we may ask you for the following information in order to process your request:
- Name
- Home address
- Telephone number
- Eligibility data – including proof of income or receipt of benefits including Universal Credit and proof of age or long-term health condition
Why we need your information and how we use it
The processing and use of your personal data are required for contract monitoring and management purposes in order to verify that you have received a home visit and support package from our contractor HEET. It may be used to verify that you were eligible for support from our contractor according to our contract terms and conditions.
The Lawful basis for the processing
The processing of your data is based on your consent. You will be asked by our contractor HEET to sign a data protection form where you consent to the sharing of your data with us.
Who your information will be shared with (if applicable)
Your information will be shared between the contractor HEET and the Council.
How long we will keep your information
The Council will retain the contract data for 7 years.
Our Data Protection Officer
Our Data Protection Officer is Mark Hynes, you contact him by email at data.protectionofficer@walthamforest.gov.uk
Protecting your information
Please see the relevant section of the Corporate Privacy Notice.
Your information choice and rights
Please see the relevant section of the Corporate Privacy Notice.
Complaints and contact details
These are included in the relevant section of the Corporate Privacy Notice.
Information Commissioner’s Office
If we’re unable to resolve your complaint to your satisfaction, you can complain to the Information Commissioner's Office (ICO)