Making Every Contact Count e-learning Privacy Notice

Making Every Contact Count (MECC) is about using the power of short conversations to help residents stay well, access the support they need and cope better. This training will teach you the MECC approach and help you to play a role in this important initiative, part of Mission Waltham Forest’s prevention agenda. 

A ‘MECC interaction’ takes a matter of minutes, and is not intended to add to existing workloads, but rather complement existing approaches. It is about using opportunities during conversations to deliver consistent and concise healthy lifestyle information. This then encourages people to become more engaged in conversations about their health, at scale, across organisations and populations. 

In this e-learning you will learn to:  

• Reflect on what you already do well and highlight any challenges or areas for development.  
• Understand MECC principles and use the 3As model for conversations (Ask-Advise-Assist)  
• Introduce resources that support good conversations, including signposting information.  

This e-learning is for anyone working in a voluntary or community sector organisation, volunteers, NHS employees and anyone interested in community navigation and making every contact count. Evidence has shown that wide use of the MECC approach by people and organisations in health and care could potentially have a significant impact on the health of the population. 

In addition to the e-learning we offer everyone who has completed the training a chance to join Waltham Forest MECC Network by adding your e-mail to the mailing list. The Network members have regular quarterly online meetings. The meetings are a platform for sharing useful resources and information on community services and on the using the MECC approaches in everyday practice.

Contact us by email: Public.Health@walthamforest.gov.uk

Contact us by post

Please write to:

Public health social prescribing service
Waltham Forest Town Hall
Forest Road
Walthamstow
E17 4JF

Every e-learner is asked to fill in a pre-and post-course survey to provide the following contact details and personal data:

• Name
• E-mail
• Which organisation or a community group you work for or volunteer with
• Your job role

We may also collect sensitive personal data (also known as special category data) on:

• Gender
• Age
• Ethnic origin

Data we collect about you is collected by the Waltham Forest Public Health team. The information we collect is processed to deliver the MECC e-learning to you. Data is also gathered to evaluate the effectiveness and impact of the MECC e-learning and understand how we can improve it. 

The processing of the information we gather is based on your consent, which is obtained at the start of the MECC e-learning course.

You can withdraw your consent at any time, without any impact on the services you have received by e-mailing: Public.Health@walthamforest.gov.uk 

The information we collect will only be accessible by a limited and designated group of Council staff responsible for the delivery and evaluation of the MECC training. The information we collect will not be shared externally. Anonymised/aggregated data may further be shared with other council departments, for evaluation and reporting purposes.

We will never share your information with third parties for their marketing purposes without your consent. We will never sell your information to third parties.

We will keep the information for 2 years. Further processing for research and reporting purposes will be carried out after your data has been anonymised/aggregated. 

Our Data Protection Officer is Mark Hynes, you contact him by email at data.protectionofficer@walthamforest.gov.uk

Please see the relevant section of the Corporate Privacy Notice.

Please see the relevant section of the Corporate Privacy Notice.

These are included in the relevant section of the Corporate Privacy Notice.

If we’re unable to resolve your complaint to your satisfaction, you can complain to the Information Commissioner's Office (ICO)