Wellbeing Cafe privacy notice

Wellbeing Cafés is a mental wellbeing service commissioned by Waltham Forest Council to support residents living with loneliness or experiencing low level mental health challenges, such as low mood, anxiety, and depression. Four Wellbeing Cafés are delivered on a weekly basis in different parts of Waltham Forest and are open to members only. Membership of Wellbeing Cafés is free and limited to a 10-week period. Members can be referred by a professional or a community group or they can sign-up to the service themselves.

Members of Wellbeing Cafes will meet in a small consistent group in a community setting, they will get a chance to get involved in creative and wellbeing activities, learn new skills, and make new social connections. Participants of a Wellbeing Café will also be introduced to further free community groups, activities, and services.

Crest Waltham Forest, Hornbeam Centre and Mind in the City, Hackney and Waltham Forest are three Wellbeing Café providers. They collect, process, and retain contact details for the members, in order to provide the service. The providers also collect, process, and retain the demographic information on members’ age, gender, ethnicity, postcode and disability and carer status to monitor that the service is equitable. 

Data is collected and held electronically by the Wellbeing Café providers: Crest Waltham Forest, The Hornbeam Centre and Mind in the City, Hackney, and Waltham Forest in accordance with their data protection policies and procedures.

The Council will only process contract monitoring information which excludes any identifiable data. We will process information on the demographics, carer, long term-condition and disability status and age, The council will not be able to identify you based on this data. Collecting this data is important to monitoring that service we provide is fair, equitable and addresses existing health inequalities.

The Council will only process contract monitoring information, which excludes all identifiable data.  We need this information for the purpose of monitoring the impact of the service. 

Participation in this project and the processing of your data is based on your consent. You will be asked to sign a membership form where you consent that the data "may be used anonymously for audit and research purposes Membership forms can be found here:

Our Wellbeing Cafés - Mind CHWF 

Wellbeing Cafe 2024 — The Hornbeam Centre

Wellbeing Café Crest, e-mail: chris.osullivan@crestwf.org.uk 

The Council will not share any data collected during your participation in this project.

The Council will retain the contract monitoring data for the duration of the contract plus six years.