3GS

We employ a third-party contractor to undertake environmental enforcement within the borough for a variety of offences; 3GS (National Enforcement Solutions).

If your Fixed Penalty Notice was issued by 3GS for an environmental offence you can pay online via their website, by telephone or post.

A 3GS issued Fixed Penalty Notice will be between ten and thirteen digits long with no prefix.

If you have lost your 3GS issued Fixed Penalty Notice, please contact their customer services via 0330 383 0352. Lines are open 7 days a week between 9am and 5:30pm.

To pay your 3GS Fixed Penalty Notice online, you will need to have your credit or debit card and your Fixed Penalty Notice reference number to hand.

You can pay your 3GS Fixed Penalty Notice by calling their payments centre on 0330 3149 735 Lines are open 7 days a week between 9am and 5:30pm. You will need to have your credit or debit card and your FPN reference number to hand.

Send your Fixed Penalty Notice along with a cheque or postal order made payable to 3GS (UK) LTD to:

3GS
Payments Manager
Payments Centre
PO BOX 250
Deeside
CH5 9FL

There are no formal grounds for appeal if you have been issued with a Fixed Penalty Notice (FPN). The legislation that governs Fixed Penalty Notices states that a person who receives a Fixed Penalty Notice can contest it in court if they believe they are not guilty of the offence.

However, 3GS will consider representations submitted to challenge Fixed Penalty Notices up to 14 days after they have been issued.

Should you wish to make a representation against a Fixed Penalty Notice, please ensure you have the Fixed Penalty Notice reference number (which will begin with the letters WF). You can email representations@nesgroup.uk and you will be able to attach any supporting documents to the email. Once received we aim to respond within 10 working days.

Whilst a representation is under consideration the Notice is suspended, and no further action shall be taken until an adjudication has been completed by our admin team however automatic reminder letters will still be generated. Once an outcome decision has been made, responses are sent digitally via email.

In exceptional circumstances where internet access is not available, we will accept representations made via telephone to 01256 898911.

Following an unsuccessful challenge, if you still do not agree that you committed the offence, then the matter may be dealt with through formal prosecution via a Magistrates court. It will then be up to the court, on receiving evidence, to determine whether an offence was committed and therefore whether any penalty should be imposed. Alleged offenders must be aware that environmental offences are criminal in nature and should a prosecution be proven at the Magistrates' Court; the verdict will be recorded as criminal conviction against the defendant. This is not Civil Law.