How to create your My Account

My Account is the new way to access Waltham Forest Council services.  

When you’ve registered you can easily and quickly:

  • report missed bin collection
  • book a large item collection 
  • report an issue in your neighbourhood (like noise or fly tipping)
  • book an appointment to register a birth 
  • pay a parking fine
  • as well as many more services

To get an account

All you need to get started is an email address.

To set up your My Account go to this registration page now

  • Firstly enter your email address and choose yourself a password. Click submit. Your password must be at least nine characters long and contain one lowercase letter and a number. 
  • After clicking submit, you’ll now be sent an email asking you to confirm your email address.
  • In your email, open the message named Activate your Waltham Forest Council My Account. Click on the link that says Activate your My Account.

(If you haven’t received an email asking you to activate your account, check that the email hasn't gone into your spam or junk folder. If not, please create another My Account.

You’ll now return to the Waltham Forest home page.  Click on the Login to complete the registration process link.

Log in for the first time

The next screen will ask you for your login details.  Simply enter your email address and password and click the login button.

Once logged on you just need to set up your profile in four easy steps

Page 1. Enter your name and details

Page 2. Enter your postcode and select your address from the dropdown menu.

Page 3. Choose what information you’d like to receive from us, and whether you agree to the terms and conditions of the service.

Page 4. You’ll now see all the information you gave us. If it’s all correct, click submit.

You can now use your My Account for the first time

View the list of services that you can track through your account​.

Services A-Z