You only need to give us your name and email address to register, other personal details are optional.
You’ll need to create a user name (minimum 6 characters) and password (minimum 8 characters), and add a security question and answer.
Keep a secure record of your username and password as you will need them to log in. You should also keep a record of your security question and answer, as you’ll need these if you want to reset your password.
If you think someone else may know these details, tell us straight away.
You can also add the type of service that you want to access at this stage, (such as Housing Benefits and/or Landlord).
Once you’ve registered, we’ll send you an email to confirm your registered email address. You must click on the link in the email to complete your registration.
Step 2: Choose your services Click to get info
Before you can access your details online, you’ll need to choose the type of Revenues and Benefits services you want.
You can choose from 'Housing Benefits' for tenants and owner occupiers, or 'Landlord' for landlords.
On the My Services page:
- Select 'Add Service'
- Choose the services you want
- Click 'Confirm'
Step 3: Request a secure PIN Click to get info
The security of your information is very important to us. To safeguard your details, you’ll need a secure PIN for each claim or creditor account that you want to access.
A PIN is only created after your claim has been assessed and a decision about your entitlement has been made.
A PIN is only created after your claim has been assessed and put into payment. Please don’t request a PIN before you’ve received our decision on your application.
You’ll need a reference number that can be found on letters we send you.
- For Housing Benefit your claim number starts with '10'
- For Landlords your creditor number starts with '9' or '2'
- Enter your reference number
- Select 'Send PIN'
We’ll usually send the PIN to your registered email address within one working day, or by post.
Step 4: Activate your PIN to access your details Click to get info
Help with completing online forms Click to get info
Contact Click to get info
If you have any queries about Benefits Connect self-service, please contact:
Revenues and Benefits Service
London Borough of Waltham Forest
PO Box 856
Phone: 020 8496 3000 (option 3) during office hours, Monday to Friday