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Benefits Connect self service

Benefits and money advice

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We are currently experiencing problems with our My Account registration and password reset services. Click here for further information – 21 May 2018

The Benefits Connect self service is an online service that allows Tenants and owner-occupiers to:

  • check details of their Housing Benefit and/or Council Tax support claims
  • see how much benefit or support they are being paid
  • check what payments we have made, and when the next payment is due
  • find out what information we used to calculate benefits
  • check details of any overpayments
  • view the decision letters that we have sent

It also allows landlords to:

  • check the status of their tenants’ claims (only for claims where the tenant has agreed to this and landlords are being paid their benefit direct)
  • look up details of the payments we’ve made and any overpayments we’re claiming back

You only need to register once

If you’ve already registered for self service to view your Council Tax details online, you don’t have to register again. Just log in as usual, add a service, then request a PIN for your benefit claim (see below).

The same applies if you have more than one account, claim, or creditor reference number.

Register or log in

How to register for Benefits Connect for the first time. Step 1: Register Click to get info

You only need to give us your name and email address to register, other personal details are optional.

You’ll need to create a user name (minimum 6 characters) and password (minimum 8 characters), and add a security question and answer.

Keep a secure record of your username and password as you will need them to log in. You should also keep a record of your security question and answer, as you’ll need these if you want to reset your password.

If you think someone else may know these details, tell us straight away.

You can also add the type of service that you want to access at this stage, (such as Housing Benefits and/or Landlord). 

Once you’ve registered, we’ll send you an email to confirm your registered email address. You must click on the link in the email to complete your registration.

Register or log in

Step 2: Choose your services Click to get info

Before you can access your details online, you’ll need to choose the type of Revenues and Benefits services you want.

You can choose from 'Housing Benefits' for tenants and owner occupiers, or 'Landlord' for landlords.

On the My Services page:

  1. Select 'Add Service'
  2. Choose the services you want
  3. Click 'Confirm'

Register or log in

Step 3: Request a secure PIN Click to get info

The security of your information is very important to us. To safeguard your details, you’ll need a secure PIN for each claim or creditor account that you want to access.

A PIN is only created after your claim has been assessed and a decision about your entitlement has been made.

A PIN is only created after your claim has been assessed and put into payment. Please don’t request a PIN before you’ve received our decision on your application.

You’ll need a reference number that can be found on letters we send you.

  • For Housing Benefit your claim number starts with '10'
  • For Landlords your creditor number starts with '9' or '2'
  1. Enter your reference number
  2. Select 'Send PIN'

We’ll usually send the PIN to your registered email address within one working day, or by post.

Register or log in

Step 4: Activate your PIN to access your details Click to get info

When you receive your PIN:

  1. Login using your username and password
  2. Go to the ‘My Services’ page
  3. Enter your PIN  
  4. Select 'Add account'.

You now have access to your details online.

Register or log in

Help with completing online forms Click to get info

If you don't have access to a computer, you can visit a Library Plus branch where you can use a self-service pc to log your request/report. Staff are available to support you if you need it.​​​​​​​

Contact Click to get info

If you have any queries about Benefits Connect self-service, please contact:

Revenues and Benefits Service

London Borough of Waltham Forest 
PO Box 856 
London 
E17 9PN 

Phone: 020 8496 3000 (option 3) during office hours, Monday to Friday
Email: ecitizen.revenueservices@walthamforest.gov.uk