Step 1: Register Click to get info
If you've already registered
If you’ve already registered, you don’t have to register again. Just log in as usual, add a service, then request a PIN for your benefit claim (see below).
The same applies if you have more than one account, claim, or creditor reference number.
How to register
You'll need to:
- give us your name and email address to register (other personal details are optional)
- create a username (minimum 6 characters)
- create a password (minimum 8 characters)
- add a security question and answer
Keep a secure record of your username and password, as you'll need them to log in.
Keep a secure record of your security question and answer, as you’ll need these if you want to reset your password.
If you think someone else may know these details, tell us straight away.
Once you’ve registered, we’ll send you an email to confirm your registered email address. You must click on the link in the email to complete your registration.
Step 2: Choose your services Click to get info
Before you can access your details online, you’ll need to choose the type of benefits services you want to access.
You can choose from 'Housing Benefits' for tenants and owner occupiers, or 'Landlord' for landlords.
On the My Services page:
- Select 'Add Service'
- Choose the services you want
- Click 'Confirm'
Step 3: Request a secure PIN Click to get info
The security of your information is very important to us. To safeguard your details, you’ll need a secure PIN for each claim or creditor account that you want to access.
A PIN is only created after your claim has been assessed and a decision about your entitlement has been made.
Please don’t request a PIN before you’ve received our decision on your application.
You’ll need the reference number from the letters we send you:
- for Housing Benefit: your claim number starts with '10'
- for Landlords: your creditor number starts with '9' or '2'
- Enter your reference number
- Select 'Send PIN'
We’ll usually send the PIN to your registered email address within one working day, or by post.
Step 4: Activate your PIN to access your details Click to get info
When you receive your PIN:
- Login using your username and password
- Go to the ‘My Services’ page
- Enter your PIN
- Select 'Add account'.
You now have access to your details online.
Help with completing online forms Click to get info
Contact Click to get info
If you have any queries about Benefits Connect self-service, please contact:
Revenues and Benefits Service
London Borough of Waltham Forest
PO Box 856
Phone: 020 8496 3000 (option 3) during office hours, Monday to Friday