Early help 0 to 18 and children and family centres privacy notice

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Who we are and what we do

Early Help Service 0 to 18

The Early Help service works in partnership with other professionals, parents and carers early when families need more support. The aim is to address problems at the earliest opportunity, before they can escalate and to enable families to support their children to reach their full potential. Early intervention may occur at any point. The early help approach is underpinned by an early help assessment and a team around the family meeting. Early help supports families with children and young people aged 0 to 19 and up to 25 with a disability.

Children and Family Centres

Children and family centres offer a wide range of activities, services and support to families with children under five ,early years education, stay and play sessions, health services such as baby clinics, nutrition and baby massage sessions, jobs, career and training information, family support and outreach services, advice sessions including those for children who have additional needs and childcare.

The processing of this information is necessary for compliance with legal obligations primarily under the Children Act 1989; Children  Act 2004 and 2006; Apprenticeships, Skills, Children and Learning Act 2009;  Children and Social Work Act 2017 and Working Together to Safeguard Children 2018 which is statutory guidance on inter-agency working to safeguard and promote the welfare of children in England.

We take your privacy seriously and will only use your personal information to:

  • inform you about our services for you and your child
  • provide services you have requested from us
  • enable us to carry out specific functions for which we are responsible
  • derive statistics which inform decisions such as the funding of children and family centres
  • assess performance and to set targets for the council and for children and family centres

We follow the principles of Data Protection legislation, as well as respecting people’s rights to confidentiality and privacy. Personal data that we may gather and process include:

  • names, dates of birth of children and their family, addresses, postcodes, ethnic and religious information, health information, gender, social and financial information.

We share your information with other departments and third party/service delivery partners who deliver services on our behalf including The Lloyds Park Children’s Charity, NELFT NHS Foundation Trust and HENRY (Health, Exercise, Nutrition in the Really Young) in order to provide the services which we have a legal obligation to provide or where we are performing our public task.

The Data Protection law gives you the right to apply for a copy of information about yourself. This is called a ‘Subject Access Request'.

Personal information which you supply to us and information about other household members* may be used in a number of ways, for example:

  • to promote childcare services
  • promotion and access to support services
  • for statistical analysis
  • to complete regulatory and statutory returns to government departments
  • *when you provide information about household members we assume that you do so with their full knowledge and consent unless you inform us otherwise

Generally the information we hold will have been provided by you  on registration forms ,or when we communicate with you, but we may also hold information provided by third parties where this is relevant to your  family circumstances (e.g. from social workers and health professionals, doctors, schools and  as well as information based on our interactions with you.)

We will only ask for personal information that is appropriate to enable us to deliver our services. In accordance with the Children Act 1989; Children ’s Act 2004 and 2006; Apprenticeships, Skills, Children and Learning Act 2009; Children and Social Work Act 2017 and Working Together 2018, Working Together to Safeguard Children 2018 which is Statutory guidance on inter-agency working to safeguard and promote the welfare of children in England. You can refuse to provide your details if you deem a request to be inappropriate. However, you should note that this may impact on our ability to provide some services to you.

We are committed to keeping your personal details up to date, and you must inform us about any changes needed to ensure your details are accurate. To help us to ensure confidentiality of your personal information we will ask you security questions to confirm your identity when you call us and as may be necessary when we call you.

As part of the Early Service you will be asked for your consent to share your information for the purpose of receiving a service. Engaging with the service(s) is a decision taken freely by you. 

We will only hold your records during the period of our relationship with you and for a set period afterwards up to age 25 years (where your child is disabled) to allow us to meet our legal obligations including resolving any follow up issues between us or if you need information provided regarding services provided to you.

Our Data Protection Officer is Mark Hynes. You can contact him at Data.Protection@walthamforest.gov.uk.

Please see the relevant section of the Corporate Privacy Notice

Please see the relevant section of the Corporate Privacy Notice

These are included in the relevant section of the Corporate Privacy Notice.

If we’re unable to resolve your complaint to your satisfaction, you can make a complaint to the Information Commissioner's Office (ICO).