Explore a career in Housing

Our Housing Service is looking for skilled housing professionals to join our diverse and energetic teams.

The Housing Options and Support service at Waltham Forest supports residents with various housing and related support needs. It is a busy service with approximately 3,000 households approaching for assistance each year.  

At Waltham Forest, we believe in innovation, collaboration, and growth. We offer a vibrant work environment where your skills and passions can thrive.  

We are one of the Mayor of London’s Good Work Standard employers committed to creating a healthy, fair, and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression, diversity, and recruitment. A great example of this commitment recently saw several homes made available to people who live or work in the borough at discounted market rents. In addition to this, some of our roles are eligible for our market supplement/retention bonus.

To work in this service, you will need to demonstrate empathy and compassion to households at risk of homelessness. You will enjoy giving holistic advice to resolve customers’ housing situations and make decisions based on the information presented to you. This area of work is challenging but can also be very rewarding; you will have an opportunity to make a genuine impact on the lives of our residents.   

We can promise that you will be part of a forward-thinking service which values creativity and new ideas. We are also a service which provides continuous learning opportunities and career development programmes. We have an inclusive environment and you’ll be joining a diverse team that celebrates and respects differences.  

We're growing our Housing Options and Support Service with more openings coming shortly. Please bookmark this page and check back at regular intervals for the latest opportunities. We'll have five Manager roles, nine Assessment Officer roles and one Review Officer role available. 

Interested in working for us? Check out the Housing roles below. 

Interested in working for us? Hear from our Housing staff on why they think Waltham Forest is a great place to work.

Applying for a job could mean lots of different things, including completing an application form or writing a supporting statement. Use the button below to learn more about each of these, view templates and examples and how to avoid making common mistakes. 

The purpose of a supporting statement is to showcase your relevant skills and experience against the job requirements. The statement is your opportunity to give examples of how you fit the requirements of the role. When writing a personal statement, it is important that you:  

• Read the role profile so you are clear about the job requirements.  
• Outline the skills and experience that you have that are relevant to the job and use examples to demonstrate this. Wherever possible, include specific facts and figures that demonstrate the tangible results of your work. 
• Keep to the word limit. If your statement is too brief it may not provide the required depth of detail and evidence to be assessed fully. 
• Proofread your statement before submitting to make sure it’s clear, easy to read and relevant.  

For some jobs, you will be asked to consider the specific behaviours that are important for the job (these will be detailed in the job advert). Behaviours can be assessed in several ways and at various stages of the recruitment process.  At the application stage, you may be asked to give examples of how you have demonstrated a particular behaviour. This might be at work or somewhere else such as work experience, volunteering or in connection with a hobby. 

Think about everything you have done and achieved which relates to the specific behaviours you are being asked for. The more recent your examples the better, but you don’t have to make all examples work-related. Think of examples that:  

• Clearly demonstrate the behaviour and the details that underpin it. 
• Will allow you to explain in some detail what you personally did. 
• Had positive results, although less successful examples can be used if you can demonstrate the lessons learned and how errors would be avoided in future. 

We recommend using the STAR model as a guide for responses to behaviour, experience and technical questions. 

We know interviews can be a scary prospect, but help is at hand, see the links below for videos, fact sheets and blogs. 

• There is a  step-by-step guide to the interview process on the National Careers Service website 
• Learn how to  succeed at interviews with Future Learn 
• Get advice with  video interviews on LinkedIn 
• Go to Job Help Campaign for interview tips