We are aware of a global IT outage

We are aware of a global IT outage that is affecting some GP practices, hospital services and patient record systems. 

The NHS is working with health and care providers across north east London to understand the effect this is having and to try and minimise the impact this will have on patients wherever possible. 

Business continuity plans are being put in place. The NHS has long-standing measures to manage the disruption, including using paper patient records and handwritten prescriptions, and the usual phone systems to contact your GP.

Patients are being advised to continue to attend their appointments as usual unless told otherwise. 

For urgent help, please contact NHS 111 online or by phone for advice, but patients should be advised call handlers may be busier than normal. 

There is currently no known impact on 999 or emergency services, so people should continue to use these services if their condition is life-threatening.

This is not affecting any of our council systems!

For urgent repeat prescriptions, patients are advised to contact their GP practice or visit their local pharmacy.