Help from Citizens Advice with Universal Credit

Last updated: 4 September 2024

Next review: 4 September 2025

Citizens Advice has trained advisers who can support anyone who needs help in the early stages of their Universal Credit claim – from the application through to the first full payment. Support is available online, over the phone and face to face. 

Contact information

Visit Citizens advice online.

By phone 0800 144 8444 (England) or 0800 024 1220 (Wales)

Calls are free and lines are open Monday to Friday, 8am to 6pm.